The problem with a single chat
One WhatsApp or Slack group for every client and every project seems simple at first. After a few months, finding a decision made two weeks ago means endless scrolling through unrelated messages.
What actually gets lost
- Scope decisions, made informally and never written anywhere searchable.
- Files sent in chat, impossible to find after a month.
- Context that only exists in one person's head.
A simple separation
Every project deserves its own space, with tasks, issues and documents linked directly to it. The general chat stays for quick coordination, not for decisions that need to remain searchable.
Bottom line
You don't need to complicate communication, just organize it. Information that matters long-term deserves a more stable home than a chat thread.